Frequently Asked Questions
Here at Mindful Life we believe in complete transparency. We have complied a list of our most frequently asked questions below, however, if there’s something you’d like to know that’s not covered, please drop us a line at [email protected] and we’d be happy to help.
Do you do a gift pack at all?
Yes, we have two permanent bundles; The Collection which is one of each product and that sells for $99 and The Essentials Kit that sells for $65. Occasionally we introduce special limited edition bundles such as our Christmas Kit, which was a huge success.
Do you have any special prices for multiple purchases?
Not at this stage, however, this is something we are working on so be sure to watch this space!
What ages are the products suitable for?
Our products are suitable for children of all ages from newborn to beyond.
I’d like to gift wrap my order and send as a present with a personalised card. Can you do this for me?
Unfortunately as our orders are currently sent directly from the warehouse, we don’t have the capabilities to gift wrap or write personalised notes. However, every Mindful Life order comes in an eco-friendly satchel with the products nestled in our bespoke, custom tissue paper and packed in one of our branded Mindful Life boxes. This is topped off with a beautifully printed thank you card. Please note all of the above are 100% recyclable.
Are you interested in wholesaling Mindful Life products?
We are just selling exclusively online for the time being and if this changes we will be sure to update our site and social channels with this news.
Will you be shipping internationally?
We are not shipping internationally just yet, however, we are looking to introduce this in the near future. Watch this space – we should have an update for you soon.
Are Mindful Life products free from any nasties?
They sure are and we have an extensive list under the ingredients list on each product page, explaining what our products are free from. This includes – Petroleum, Mineral Oils, Synthetic Fragrances, Artificial Colours, Parabens, Harsh Detergents, Phthalates, PEGs, SLES, Silicones, EDTA
Our products are also made from naturally derived and organic ingredients and are all dermatologically tested and cruelty free.
What is Mindful Life packaging made out of? Is it recyclable?
Our products are made using all recyclable materials, including the card used in our shipping boxes, our unit boxes and tissue paper. The packaging of our bottles and tubes is made from HDPE and PET and they have no harmful emissions during their production or during their use by the consumer.
Additionally, they leak no toxic chemicals into the soil or water and all of the above are key reasons why we chose these materials for our packaging – as well as being recyclable.
My child has sensitive skin, will these products will irritate it?
Our products are all dermatologically tested, we use no harsh detergents or synthetic fragrances and the products are also free from nasties, so they are very gentle. The 2 in 1 wash is also soap free. So no, our products won’t contribute to skin irritation but we ALWAYS suggest patch testing ANY product prior to use.
My child has eczema, will Mindful Life products help with the symptoms?
The Restorative Balm is a lovely, soft nourishing formulation that is fragrance free and while we cannot say it heals eczema (we are not sure that there is anything currently on the market that can heal eczema), it is great for dry patches and flaky skin so it could at least help to alleviate some of the symptoms. We have had some wonderful customer feedback regarding the balm and oil and how it’s assisted in easing eczema symptoms.
Do any products in your range assist with cradle cap symptoms?:
Our founder, Megan Gale, wanted to create a product that would help dry, flaky and irritated skin conditions such as cradle cap. Her baby Rosie had it as a newborn and Megan tried every product sample on Rosie’s cradle cap until she found one that helped clear it up. She approved the sample, put it into production and our Restorative Balm was born. Perfect for cradle cap!
Do any of the Mindful Life products contain Palm Oil?
No, not at all. It was a key priority that none of our products were made using palm oil or any palm oil derivatives – this includes even sustainably sourced palm oil. With the latter, we had no long term guarantee that suppliers could ensure this so we opted out of using palm oil altogether.
Do you offer Afterpay?
Yes, we sure do!
Are your products safe for newborns?
Our products are formulated using essential oils that are amongst the few that are safe for newborns. We had an independent, qualified aromatherapist consult us on this. In addition to that, the percentages of the oils within the products are quite low as well. Even though all of our products are dermatologically tested (and passed with flying colours!), we always recommend patch testing before use.
Are Mindful Life products okay for adult use as well?
Is Mindful Life open to business collaborations?
Absolutely! Please contact us at [email protected]
Do you have travel packs to purchase or have sample sizes?
Not at this stage but it is something we are currently working on.
Will you be making a sunscreen for babies any time soon?
We do have plans in place to add new products to the range but we can’t give too much away just yet, so be sure to watch this space!
Is the range pH neutral?
All Mindful Life Child products have been formulated to reach the specified PH range for baby products and all of our products are also dermatologically tested.
Are Mindful Life products safe to use on the face?
Yes, however, like with all products used on the face, we would suggest taking the following precautions:
1.) avoid the mouth and eyes
2.) always patch test products before use
If the issue is very dry skin patches on the face, we suggest using our Restorative Balm as it is specifically created for issues such as these.
Is the Mindful Life Child range organic?
Mindful Life products are not certified organic but do contain certified organic ingredients within the formulations as well as the finest, naturally derived ingredients. Our ingredients are also ethically and sustainably sourced.
We steer away from any “nasties” and our products are free from: Petroleum, Mineral Oils, Synthetic Fragrances, Artificial Colours, Parabens, Harsh Detergents, Phthalates, PEG’s, SLES, Silicones, EDTA
Is the Mindful Life Child range tested on animals?
Mindful Life are proudly cruelty free and we take product safety very seriously. We ensure all our products are tested through vigorous processes internally, and also by third party laboratories before entering the market. Our products are not tested on animals and we also have obtained assurances by all of our various ingredients suppliers that they also do not test on animals.
What product is next in the range?
Our plan is to expand Mindful Life into various categories but we don’t want to give too much away just yet – watch this space!
Can I use Mindful Life products if I’m pregnant?
We always advise the following:
1.) Check ingredients listed on the label for suitability for your pregnancy (note that each individual is different and each pregnancy is different.
2.) Seek medical advice from your general practitioner or obstetrician as there are certain substances that are not recommended for use during pregnancy. Excessive use and high doses of essential oils may be one of those substances.
Mindful life formulations are compliant to cosmetic standards and use ingredients in quantities that are considered safe for use in personal care products. Maybe at your next check up, just for peace of mind, run it past your healthcare professional – It’s always good to double check.
What is the expiry on your products?
The expiry is 12 months after opening.
If I am just slightly short of qualifying for free shipping, can I get it anyway?
While we understand your position regarding free shipping and being just shy of the qualifying amount, we do a have a policy in place for the minimum spend required to qualify, and we need to be fair to all of our customers by not making exceptions for individual cases. We hope you can appreciate our position.
Are Mindful Life Products Vegan Friendly?
All of our products are vegan friendly except for our Restorative Balm which contains ethically and sustainably sourced lanolin and beeswax.
Any other questions?
Please feel free to contact us here – [email protected]